Tuesday, June 26, 2007

Heritage Kayak Customer Service


Heritage Kayak Caps
Originally uploaded by FreeWine
As I have mentioned in a few recent posts, Dianne's kayak got a hole punched in the stern. Neither one of us can figure out how it happened and we had no idea how or where we could go to get the boat repaired. Some Google searching pointed toward shops in other states to get my boat repaired but nothing local. I have rented many patched plastic boats offered by kayak outfitters, so I know they can be effectively repaired.

I emailed Heritage Kayaks using the address on their website to ask about repair options and they replied the same day. Becky at Heritage Kayaks was kind enough to email repair instructions AND snail-mail the matching plastic to patch the hull. That is rapid, no-hassle customer service that left me feeling like I just spotted a jackalope or some other rare creature!

I got the plastic today via UPS and Becky was kind enough to include Heritage Kayak caps for both of us! That just warmed my heart. We exchanged a number of emails and they responded to every one of them within minutes of me sending them. They are good folks!

Check back on this blog and I will let you know how the repair goes. I found a place called Baker Electric in Henryetta to rent the Heat Gun, so we are all set to give it a try tomorrow.

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